Shipping & Returns

Last updated: 12 August 2025

Do you ship worldwide?

Yes, we ship worldwide.

Processing Time

Orders are prepared with care and dispatch within 2–4 days. You’ll receive a tracking email once shipped.

Shipping Methods & Costs

Shipping Method Estimated Shipping Time Total Delivery Time (incl. processing) Cost
Tracked Priority Delivery 6–10 days 8–12 days AED 40 (Free with 2 abayas+)
Express Delivery 1–5 days 3–7 days AED 69–99

Notes

  • Timeframes are estimates and may vary due to customs clearance or courier delays.

  • Once shipped, the courier is responsible for delivery; exact arrival dates cannot be guaranteed.

  • Please provide a full street address in English and an active phone number. (PO boxes may cause delays.)

Customs & Duties

Customs processing is handled by the carrier. Delays caused by customs are outside our control. If your country applies import fees/taxes, the courier may contact you.

Returns (Summary)

For the full policy, see our Refund Policy page. Key points:

  • Returns must be requested within 14 days of delivery and pre-approved by email.

  • Items must be unused, unwashed, and in original condition/packaging with proof of purchase.

  • Change-of-mind / size or fit: Customer pays return shipping (use a tracked service).

  • Defective / incorrect items: If a return is required, we cover return shipping.

  • Clearly label return parcels “RETURNED GOODS.” If import fees are charged to us, we may refuse the parcel or deduct those charges from your refund.

  • We do not provide prepaid return labels.

How to Start a Return

Email hello@veyora.store with your order number and reason for return. If approved, we’ll reply with return instructions and the nearest return address (EU or UAE, depending on your location).
Please do not return items to the sender address on the parcel.

Non-Returnable Items

  • Hygiene items (headscarves/undercaps, hijab magnets) if opened/used

  • Final-Sale items (clearly marked on the product page) where permitted by law

  • Gift cards and custom/personalized items

Exchanges

We don’t offer direct exchanges. Please place a new order for the item/size you want and return the original for a refund.

Refund Timing

After inspection, approved refunds are issued within 10 business days. If you don’t see it after 15 business days, contact us.

Region-Specific Rights (Transparency)

  • European Union: 14-day right of withdrawal for online purchases; items must be returned in original condition.

  • Saudi Arabia: Statutory consumer protections apply (including cancellation for unused goods within a limited period and for significant delivery delays).

  • All regions: Your rights regarding defective or misdescribed goods are always protected.

Need help? hello@veyora.store