Frequently Asked Questions

All orders must be placed directly on our website: veyora.store. We do not accept orders via Instagram, WhatsApp, or phone.

We accept:

• Cards: Visa, Mastercard, AmEx, Discover, Diners Club, JCB
• Digital Wallets: Apple Pay, Google Pay
• Installments: Tabby & Tamara (Pay in 4, interest-free)

All orders are pre-paid and trackable. Cash-on-Delivery is not available. Payments are securely encrypted.

Yes — choose Tabby or Tamara at checkout to split your payment into four interest-free installments.

Yes — a 30% discount is automatically applied at checkout. No code needed.

Yes — every abaya now comes with a free shayla of your choice. Select the matching colour on the product page or choose any shade from our Shayla collection.

Our Vogue Abayas are available in 4 ready-made lengths:
Size 52 ≈ 132 cm length — best for 145–158 cm tall
Size 54 ≈ 137 cm length — best for 150–165 cm tall
Size 57 ≈ 145 cm length — best for 158–172 cm tall
Size 60 ≈ 152 cm length — best for 170–178 cm tall
Tip: Choose the next-longer size if you prefer extra drape or plan to wear heels.

All Vogue Abayas are made from lightweight pleated polyester — soft, breathable, opaque, and wrinkle-resistant.

You can, but we don’t recommend it. The pleats are delicate. Choose your closest ready-made length.

• Economy: AED 40 (≈ USD 11) —
• Express: AED 69–99 (≈ USD 19–27) — free for 2 abayas+

Yes — order 2 or more abayas to get free Express shipping.

• Economy: 8–12 business days
• Express: 3–7 business days
  Exact times are shown at checkout based on your location.

You’ll receive a tracking email once your order ships. You can also track anytime using our Track Order page.

It means your parcel is waiting in the export queue — normal for 1–2 days. This does not mean it’s lost.

Enter your address in English with all key details:

• Street name
• Villa/Building number
• Area or Zone
• City and Postal Code

Saudi Arabia: add your Short Address if available (it's very helpful!).

Then it isn’t available for your region; Economy will appear automatically.

The courier will call you or attempt redelivery. Please ensure your phone number is correct and reachable.

You can return your order within 30 days of delivery if the item is unworn and in original condition.

Please ship returns to our hub in the UAE. Buyer covers return shipping.

“Women’s polyester garment, value USD 10, reason: Customer return.”

Refunds are processed within 2–3 business days after receiving the return, back to your original payment method.

Yes, exchanges are available. You can return the original item and we’ll ship the replacement in your preferred size.

If your order hasn’t shipped yet, email us to cancel or update it free of charge. If it’s already shipped, request a return after delivery.

Yes — Veyora is a licensed UAE brand (Dubai DED). All payments are processed securely and every order includes tracking and a 30-day money-back guarantee.

We never request cash. Refuse and call the courier hotline:

• iMile KSA: 800‑111‑1262

• iMile UAE: 600‑566‑221

No — we are an online-only brand. All orders are placed at veyora.store.

• Email: hello@veyora.store — reply within 24 hours
• Instagram: DM @veyora_store (order issues are redirected to email)
• WhatsApp: +971 50 207 1946 (text only)

Check your spam/junk folder — this email is sent before any delivery delay.

No. If it’s stuck at “Label Created” for 4+ days, it’s likely still waiting in the export queue.

Always provide your 606… last-mile ID from the tracking page. This helps them find your parcel faster.